As a Clinical Operations Manager you will play a key role in improving the lives of patients by accelerating the development of our customers drugs and devices through innovative solutions.The Clinical Operations Manager is critical as the main provider of CRA oversight as well as CRA career development and progression.  As a People Leader, COMs ensure high performance, adherence to performance metrics and quality of monitoring while supporting career development.

Importance of this role to ICON

The quality of work performed by our CRAs is crucial to the success of our clinical trials and to keeping our commitment to our customers. Oversight of their competencies and skills to perform that work is paramount to the overall success of ICON. COMs verify that CRAs are performing to ICON standards and performance metrics through efficient utilization of our employees and adherence to their metrics.

Entry Criteria

• Relationship Mgmt - Proficient
• Communication - Proficient
• Role Model Behaviour - Proficient
• Good Judgment & Decision Making - Proficient
• Influencing - Basic
• Conflict Resolution & Problem Solving - Proficient
• Team Work & Collaboration - Proficient
• Developing Others - Proficient
• Delivers Results through managing performance - Proficient

What I will develop in this role?

• Customer, Market & Competitor Insight - Basic
• Communication - Advanced
• Good Judgment & Decision Making - Advanced
• Influencing - Proficient
• Conflict Resolution & Problem Solving - Proficient
• Developing Others - Proficient
• Delivers Results through managing performance - Proficient 

You are:

• Bachelor’s degree in a health, life sciences or other relevant field of study.
• 5 years’ relevant experience .
• Occasional travel as needed.
• All employees must read, write and speak fluent English and host country language.
• Equivalent combination of education, training, and relevant experience may be considered in place of the education and experience stated above.

Why ICON?

At ICON, we embrace new perspectives and empower our people to write their own paths forward. We are a culturally diverse company with over 40,000 talented and ambitious people with varied skills, perspectives & backgrounds working together across 40 countries.

Our success depends on the knowledge, capabilities and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture – one where we challenge you with engaging work and where every experience adds to your professional development.

At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know.

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.