As a Payment Analytics you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence.

Working location: Taiwan Homebased 

Responsible for the management of the end-to-end investigator/site payment processes including payment calculations, creation and management of purchase orders, and clinical trial payments. Acts as liaison among colleagues within Contract & Centralized Services, other GCO teams and Sites.

What you will be doing:

• Stakeholder Engagement & Communication: Proactively engage with internal and external business partners, delivering exemplary customer service by promptly addressing payment-related inquiries and facilitating knowledge transfer.

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  End-to-End Payment Process Management: Take ownership of and execute all payment coordination activities, ensuring accurate and timely payment requests, reconciliations, and compliance with study agreements and regional requirements.

   

• Compliance & Audit Readiness: Maintain audit readiness and ensure consistent compliance with clinical trial data privacy guidelines and applicable regulatory requirements for all payment processes.

   

• Process Optimization & Support: Identify and support enhancement opportunities and efficiencies within payment processes, and timely escalate any concerns to appropriate channels.

   

• Technology & Data Integrity: Support the implementation and rollout of new systems, utilize data quality checks to ensure data accuracy for payments across multiple systems, and troubleshoot technical issues as needed.

You are:

• 1-3 years’ experience and/or equivalent competencies in pharmaceutical industry/clinical research
• Previous experience with clinical payment processing
• Excellent communication skills (both oral and written)
• Ability to work effectively in cross function teams
• Strong and proven analytical and problem resolution skills
• Working knowledge of PCs (MS Office suite at a minimum)
• Able to work in a collaborative, virtual team environment
• Fluency in English required and Native Chinese speaker.

What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs
• Competitive retirement planning offerings to maximise savings and plan with confidence for the years ahead
• Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others

Visit our careers website to read more about the benefits of working at ICON: https://careers.iconplc.com/benefits

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

https://careers.iconplc.com/reasonable-accommodations

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

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