Manager, Resource Forecasting & Analytics (homebased in UK/Europe)

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

An exciting new role with ICON within within our business analysis team working on high profile Pharma projects with a client with which ICON shares a culture of innovation, flexibility and a common vision of bringing life-improving drugs to market.

This role will drive strategic development  towards a more lean, agile, efficient, and competitive organization enabling data driven decision making to proactively improve R&D productivity and operational performance

What you will be doing:

Take responsibility for the assignment of tasks and management of workload for the Metrics & Reporting team

Deliver all metrics & analysis in accordance with established timelines and/or contractual requirements
Create dashboards and metrics for presentation to multiple levels in the business

Distill large and complex data sets into business insight driving strategic development

Communicate clearly and effectively with all level of the business (internally and externally)

Prepare, and when necessary present, the findings from analysis conducted by analysts within the Data & Applied Analytics team to ICON Management

• Enabling efficient resource forecasting via maintenance and evolution of FTE and cost algorithms to project future demand
• Continuously improving FTE demand forecast accuracy by assessing forecast data against actuals and HR availability data
• Manage evolution of forecasting methods, analytics, and reports to meet changing customer needs e.g. on scenario modelling
• Managing and operating R&D wide time tracking system
• Managing the service email inbox for R&D time tracking system including customer support and user access management
• Managing the WBS codes on which users can book hours in the time tracking system
• Enabling proper training of R&D user community
• Updating and evolving existing training materials to support resource management
• Oversee the concept and roll-out of new training materials
• Acting as primary point of contact for training related questions
• Ensuring data reliability and integrity
• Managing proper assignment of job roles and skills to internal and external staff to enable reconciliation of time tracking data with forecasted demand
• As needed, supporting data quality improvement initiatives
• Delivering fit-for-purpose business analytics and reports
• Be a trusted advisor for key stakeholders at various seniority levels
• Drive development of fit-for-purpose business analytics and reports tailored to customer needs
• Drive standard analytics to functional representatives and project teams

You are: 

• 3 years of relevant experience in business analytics, performance/resource management, data science, project management or finance
• Academic degree in a scientific, business administration or IT/data science-related field
• Experience in clinical development, biopharma R&D or business data analysis within Pharma/CRO industry preferred
• Advanced PowerPoint & Excel skills – Experience with Planisware is a MUST
• Excellent communication skills, with the ability to simplify and explain complex problems to stakeholders of all levels across multiple functions
  Self-starter who can work with minimal supervision
• Fluent English

What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs
• Competitive retirement planning offerings to maximise savings and plan with confidence for the years ahead
• Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others

Visit our careers website to read more about the benefits of working at ICON: https://careers.iconplc.com/benefits

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here.

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.